Privacy policy

Who we are

The Aluna Foundry is a strategic consultancy operated by Bindi Balazs as a sole trader, registered in Queensland, Australia. In this policy, “we”, “us” and “our” refer to The Aluna Foundry. “You” refers to anyone who visits thealunafoundry.com, books a call, contacts us, or engages with us as a client or partner.

We are the data controller for the information described below. If you have any questions about this policy or how your information is handled, contact us at studio@thealunafoundry.com.

What this policy covers

This policy applies to thealunafoundry.com, the booking of calls through the website, and any communications we send. It explains what information we collect, why we collect it, who we share it with, and the rights you have over it.

What we collect

When you book a call: your name, email address, and any answers you choose to give to the booking questions.

When you contact us: your name, email address, and whatever you include in your message.

When you become a client: the information required to deliver the engagement, including any materials, documents or context you share with us.

When you visit the website: standard technical information collected by our hosting provider, including IP address, browser type, referring page and time of visit. We do not run third-party advertising or behavioural tracking.

Why we collect it

We collect this information to:

• Respond to you and hold the conversations you book.
• Deliver the engagement if we work together.
• Maintain records of our work and our agreements.
• Meet our obligations under Australian law.

We do not sell your information. We do not share it with advertisers, data brokers or marketing networks.

Where your information is stored

Netlify hosts our website and processes any form submissions.

Calendly manages call bookings. When you book, your details are held by Calendly.

Microsoft 365 (including Outlook) is where we work: correspondence, client records and engagement materials are stored here.

These providers have their own privacy and security obligations and may store data outside Australia, including in the United States and the European Union. By submitting information through our website, you consent to this transfer.

How long we keep it

Enquiries and bookings that do not become engagements: we keep your details for 24 months, then delete them. If you would like us to keep them for longer, let us know and we will note that on your record.

Clients: we keep engagement records for seven years after the engagement closes. This reflects standard business and tax record-keeping requirements in Australia.

Website visitor logs: kept by Netlify for the period defined in its own retention policy, typically 30 days.

Your rights

You have the right to:

• Ask what information we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your information, subject to any legal obligation we have to retain it.
• Withdraw your consent to being contacted at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have mishandled your information.

To exercise any of these rights, email studio@thealunafoundry.com. We will respond within 30 days.

If you are based in the European Union or the United Kingdom, you also have rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to object to certain processing. The same email address applies.

Security

We use providers with industry-standard security practices. We limit access to client information to those who need it to do the work. We do not store payment card details or sensitive financial information through the website.

No system is completely secure. If a breach occurs that affects your information, we will notify you and the relevant authority in line with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

Children

The Aluna Foundry is a business-to-business consultancy. Our services are not directed at anyone under 18, and we do not knowingly collect information from anyone under that age.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent version. Material changes will be communicated to active clients directly.

Contact

studio@thealunafoundry.com
The Aluna Foundry
Brisbane, Queensland, Australia